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Client Murphy

Murphy’s Law states that anything that can go wrong will go wrong.

Have you ever had a Murphy’s Law client? If anything is going to go wrong, then it will most likely happen to that client. Everything is running smoothly and then a bump in the road occurs. Guess who is affected: Client Murphy!

I imagine everyone has had their own Client Murphy at one time or another. The client relationship starts rocky and never seems to get better. At times, it can be so frustrating that you are ready to terminate the relationship as if it were a gangrene arm. Client Murphy can be so difficult that you begin to lose confidence in your team and yourself.

But, there is hope. Don’t let Client Murphy keep you awake at night. And don’t let Client Murphy control your workplace! Learn to steer clear of Murphy’s Law and turn Client Murphy into a happy and profitable client:

  • Be prepared for mistakes. When beginning a new project, contemplate what can go wrong and prepare for the worst case scenarios. If prepared, the worst is never as bad as it once seemed.
  • Take time to evaluate your operations. We often get so comfortable with our daily processes that we work on auto-pilot. Audit yourself and have the team self-check regularly.
  • Cover your bases and document your work. Many times with Client Murphy, mistakes have not been made by your team, but you can’t prove that the work was done correctly if it was not adequately documented.
  • Be positive. You know your value and the worth of your business; don’t let Client Murphy get you down. Focus on the positive and move forward.

In work and in life, we always must expect the unexpected. Sometimes, the unexpected is bad, but most of the time, it is good. Remember this when Client Murphy is knocking and go ahead and kick Murphy’s Law out the door!

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Lee Yarborough

Lee Yarborough

Lee Yarborough and her father, Braxton Cutchin, founded the company in 1996. She has served on the Board of Directors of NAPEO and currently serves as the Chair for the NAPEO Carolinas Leadership Council. In 2015, she was named a Fellow of the eleventh class of the Liberty Fellowship Program and a member of the Aspen Global Leadership Network. Lee also serves on the Executive Board of Public Education Partners and is the founder and director of Read Up Greenville, a young adult and middle grades book festival in downtown Greenville, SC.