Handles the prompt and accurate processing payrolls of varying size and complexity for multiple small to mid-sized businesses. Assists clients with new employee onboarding process, ensuring all documentation is received and accurately processed for payroll production and setting up employee profiles as needed (eg, personal information, tax deductions, garnishments, levies, etc.) in payroll software.
1.Supports and executes activities related to the disbursement of payroll for employees of assigned payroll clients,which includes running payroll and submission of payments via ACH/ARP, check, or pay cards.
2.Interacts with clients daily to obtain updated payroll data including salary adjustments, garnishments, specialpayments, tax allocations and employee deductions.
3.Manages workflow to ensure all payroll transactions are processed accurately and timely, applying multi-taskingskills.
4.Reviews and reconciles payrolls prior to transmission to clients, validating confirmed reports.
5.Provides a high level of customer service to assure high client retention rate.
6.Responds promptly to clients regarding inquiries or payroll-related issues or questions.
7.Collects, reviews, and initiates void or stop payments, and payment reissuance as requested.
8.Researches and resolves client/system problems; documents special requests in company database to trackprogress to resolution.
9.Provides back-up support to other payroll team members as needed.
10.Collaborates with HR, Benefits and Finance/Tax/Accounting teams to resolve payroll-related questions.
11.Ensures client and/or employee data changes are updated in the payroll software.
12.Establishes and maintains a positive working relationship with clients, agencies and coworkers.
13.Performs other work-related duties as assigned
•High School Diploma required; Associate's degree (A.A) or equivalent in accounting or other business-relatedfield is strongly desired
•3+ years of payroll processing experience required
•Solid understanding of payroll and payroll tax laws is also a must
•Proficient in MS Office, data entry and office equipment (i.e. telephone, head set, 10-key or calculator, PC, FAXmachine, photo copier)
•Excellent organizational, planning and prioritization skills
•Ability to multi-task with speed and accuracy in a fast-paced environment
• Ability to learn new software quickly
• Ability to collaborate and work in a team environment as well as work independently and make sound decisions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk and/or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls. Extensive periods of sitting are required as well as reaching with hands and arms. Ability to climb, stoop, kneel are needed at times.
The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
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