Position Description
This position is accountable and responsible for all aspects of onboarding of new clients, including quality payroll processing service in a fast-paced environment. Responsibilities include successfully applying organizational skills and exceptional customer service while interacting and assisting clients with new employee onboarding process, ensuring all documentation is received and accurately processed for payroll production and setting up employee profiles (eg, personal information, tax deductions, garnishments, levies, etc.)
Essential Duties and Responsibilities
- Assist with the implementation process of new clients: information gathering, setting up clients, enrolling employees and loading historical information in payroll platform
- Provide exceptional customer service while interacting with clients throughout the implementation process
- Manage workflow through the first payroll period to ensure all payroll transactions are processed accurately and timely, applying multi-tasking skills in a fast-paced environment
- Review and reconcile payrolls prior to transmission to client, validating confirmed reports
- Maintain a high rate of client retention through quality service and with excellent communication skills (by phone and email)
- Research and resolve client/system problems, offering solutions with timely responses; document special requests in company database for tracking purposes
- Establish and maintain a positive working relationship with clients, agencies and coworkers to promote a quality service image
- Provide back-up support to other payroll team members as needed
- Collaborate with HR, Benefits and Accounting teams for payroll-related concerns
- Perform other work-related duties as assigned
Minimum Qualifications (Education, Experience, Skills, Abilities)
- Associate's degree (A.A) or equivalent from two-year college or technical school or three or more years of officerelated experience and/or training; or equivalent combination of education and experience
- 3+ years of payroll processing experience required
- Solid understanding of payroll and payroll tax laws is also a must
- Proficient in MS Office, data entry and office equipment (i.e. telephone, head set, 10-key or calculator, PC, FAX machine, photo copier)
- Proven facility in customer service and problem resolution in a fast-paced environment
- Excellent written, oral, and presentation communication skills
- Excellent organizational, planning and prioritization skills
- Positive and motivating interpersonal skills
- Ability to learn new software quickly
- Ability to collaborate and work in a team environment as well as work independently and make sound decisions
Compensation and Benefits
- Competitive Salary (commensurate with experience)
- Benefits package includes:
- Health Plan (Employee covered at 100%)
- Dental
- Vision
- 401(k) - 4% employer match
- Paid Holiday and Vacation Time
To apply, please submit your resume and cover letter using the form on this page. If you have any questions, please reach out to us at careers@propelhr.com and we'll reply to you shortly thereafter.
